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15 YEARS OF ONLINE BUSINESS
Returns and Refunds
Returns
Products from some of the manufacturers we carry are not returnable once they have been opened or used. Custom made products are never refundable and credits will not be issued. You must obtain a return authorization before returning an item for a refund. To obtain a return authorization, contact us by phone at 1-888-527-8728 (8 - 4 Central Time) or send us an e-mail. If the returned item is defective or has been damaged in shipment, we will send you a replacement and will cover your cost of returning the item to us. Otherwise you will be responsible for the cost of returning items to us.
PLEASE NOTE
** All returns must be made within 15 days of the original purchase.
** All returns must be shipped back in original packaging.
Refunds
If a returned item is defective or has been damaged in shipment, we will at your option either send you a replacement or issue you a credit in the amount of the item's cost plus the original shipping charge. If you have decided not to keep an item for some other reason, we will issue you a credit for the cost of the item less a 20% restocking charge and will not refund the original shipping charge and any additional shipping charges for returning the product.
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